About Show #47
Richard and Greg talk to Noel Bruton about the challenges of help desks and tech support in general. The interview digs down into the real value of great tech support in your organization. Check out Noel's web site at www.noelbruton.com.
Noel Bruton is a UK-based, independent consultant who since 1991 has advised corporations on improving IT helpdesk and user support services and performance, in which he has a global clientele across a range of industry sectors. A regular figure on the conference stage, his syndicated press articles are read by thousands of IT service professionals around the globe. He is the author of the bestselling 'How to Manage the IT Helpdesk' and 'Managing the IT Services Process' and is held by press and industry observers to be one of the world's leading authorities in his field.