The Intranet in 2018 with Susan Hanley

About Show #571

What's a company intranet look like in 2018? Richard chats with Susan Hanley about her work helping companies find value in their internal information management systems - after all, it's where you keep a lot of company value! The conversation starts out with a discussion around search, the bane of most intranet implementations. Sure people want Google, but do they really? The indexing system that Google relies on doesn't make sense in an internal website. Susan points out that today's modern intranet is typically in the cloud, taking advantage of great tools like Office 365. That helps with search, but it starts with culture - does your organization value finding existing things? Without culture, the tech can't save you!


Susan Hanley is a business analyst and information architect specializing in the "people side" of intranet and collaboration solutions. She is a Microsoft Office Servers and Services MVP and the co-author of the Essential SharePoint book series. Sue’s areas of expertise include knowledge management, information architecture, collaboration and intranet strategy, user adoption, governance and business value metrics. Immediately prior to establishing her own consulting practice, Sue led the Portals, Collaboration, and Content Management practice for Dell Professional Services. Follow Sue on Twitter or her Essential SharePoint blog for ComputerWorld.

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