Reimagining Intranets with Susan Hanley

About Show #1052

How does AI change the intranet? Richard chats with Susan Hanley about her work helping organizations build great intranets and how tools like M365 Copilot are changing the intranet. Susan talks about the new reality of an intranet, where some users no longer go to the intranet directly but use an agent to retrieve the information they need. This impacts search statistics, but also means it's important to write pages that an agent can easily understand. The conversation also dives into the bane of all intranets - archiving data. LLMs can help with organizing data, but getting stale data out of view is essential. There are also retention policies and governance, and there's a role for these tools there too - the intranet is evolving!

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Recorded Aug 17, 2026

Susan Hanley is an information architect and business analyst specializing in intranets and collaboration solutions. She is a recognized expert in the field of intranets, knowledge management, collaboration, and information architecture and has helped organizations of all sizes to optimize their use of the Microsoft 365 platform. Susan's expertise has earned her the coveted Microsoft Most Valuable Professional (MVP) award for M365 Apps and Services, which recognizes exceptional contributions to the Microsoft community. She is a frequent speaker at conferences and events, where she shares her insights and best practices on how organizations can build and manage intranets and knowledge management solutions. Follow Sue on X @susanhanley or the Essential SharePoint blog for Computerworld.com.

About Show #1052

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