ITIL in the Cloud with Carroll Moon

About Show #430

Is ITIL still relevant in a cloud-centric world? Carroll Moon says yes! Richard talks to Carroll about his work building out the service management infrastructure of Office 365 and how those learnings can apply to your organization as it moves to the cloud. Carroll focuses first and foremost on monitoring - until you can see how your applications are operating in real time, other DevOps-type improvements are hard to quantify. And the instrumentation needed should be going down to the client, just monitoring servers is not enough. Getting great monitoring working on your apps means involving development - there's no getting around that. You can read Carroll's entire blog post series on Service Monitoring on Axelos.

Carroll Moon has been at Microsoft since 2000. He spent four years in Microsoft Services focused on service management, and then he moved to what is now the Office 365 product group. In his time in the PG, he led the service management strategy, engineering/development, and global operations for Office 365. Carroll spent eight years leading Service Management for Office 365 Dedicated, and he spent two years bringing the service management “stack” that his team built in Office 365 Dedicated to Office 365 multi-tenant in order to better enable our enterprise customers. Carroll had the unique opportunity to lead teams in moving critical Office 365 capabilities from “on-premise” to Azure. Carroll returned to consulting in late June 2014 as Senior Architect for Cloud Service Management with the mission of helping customers shorten the service management learning curve for consuming and providing “cloud” services. Carroll holds 10 patents or patents-pending for Service Management, and he is helping to define “service management for cloud” for the industry as he is currently authoring a series of articles for “Service Management for Cloud” for ITIL. The first article was published in September 2014, and the most recent article was published in May 2015. Carroll lives in his hometown of Altavista, VA with his wife and two children.

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