About Show #218
Richard and Greg talk to Chris Ross from Catapult Systems. Chris talks to the boys about System Center Service Manager, an IT Service Desk application recently added to System Center. Service Manager is the front line application for doing problem support, routine maintenance, routine workflow processes, and so on. Chris discusses how Service Manager becomes a hub for the other System Center components, making it easier to have a clear picture of what's going on with your system and what to work on next. Check out Chris's Service Manager blog at http://blog.myscsm.com/.
Chris Ross is currently working as the Corporate Practice Lead for Service Manager, with Catapult Systems (a Microsoft technology based consulting company) and is based in Denver, CO. Chris has over 15 years of Information Technology experience and has been working with Service Manager since its beta days. He currently runs the SCSM.US Community Site and SCSM User Group.